YSAAS · THE DETAILS
Your software as a service.
Built around your process, on the same terms, and priced on the system we run for you rather than on our hours plus a margin.
01 · CUSTOM SOFTWARE
Built for your process, not the market's
A system shaped around how your team actually works, with your data, your integrations and your rules. It is not a product you have to bend yourselves to fit.
02 · SLA-BACKED SUPPORT
Run, secured and answered for by us
We provide and configure the infrastructure, keep it patched and monitored, and back it with uptime and response commitments. If we miss them, you get service credits.
03 · A NEW FEATURE EVERY MONTH
It keeps evolving
The fee is sized to deliver a medium-sized feature every month, chosen by you, so the system grows with the business instead of ageing from launch day.
THE SLA
What breaks at 2am is our problem, not yours.
99.5%
monthly uptime
P1 < 1h
priority response, answered within the hour
≤ 25%
service credits of the monthly fee when we miss
IN THE CONTRACT RATHER THAN THE BROCHURE.
THE SLA, IN THE CONTRACT
Commitments with money behind them
99.5% monthly uptime. Priority response, with P1 answered within the hour. Service credits of up to 25% of the monthly fee when we miss. All of it sits in the contract rather than the brochure. The credits are an alignment signal rather than insurance: your real remedy is that you can leave in any month.
THE INFRASTRUCTURE
Provided, configured and kept current by us
Built on Microsoft Azure's ISO 27001 and SOC 2 certified infrastructure, with monitoring, backups, patching and dependency updates handled without you asking. EU data residency available, data processing agreements as standard.
THE SECURITY
Experience, not autopilot
Machine-generated code is fast and, unreviewed, routinely insecure. Every release we ship passes senior engineers who approve architecture and security before anything reaches production. Your security review will ask about that discipline, and it is what we bring.
THE MONTHLY FEATURE
A medium-sized feature. Every month.
That is what the fee is sized to deliver. Most software is finished once and ages from that day. Yours keeps being built.
A MEDIUM FEATURE, FOR EXAMPLE
A new approval workflow · an integration with one more system · a new reporting module.
NOT
A second application, or a full redesign.
In the contract it is an agreed allocation of engineering days each month, so "medium" is never a debate.
ONE CONTACT
Someone who knows your business
One person who knows your process, your data and your challenges. There is no ticket queue and no re-explaining your company to a stranger every quarter.
THE BENCH BEHIND THEM
Specialists when the problem needs them
Databases, data engineering, data science and architecture, involved when needed and never billed to you as separate consultants.
YOUR ROADMAP
Each month's feature is chosen by you
Set against what the work actually needs now, rather than against a backlog written before anyone had used the system. Your system keeps evolving, developed and adapted alongside your company.
Three meetings. A working proof of concept. €0.
Book an intro callPrefer email? hello@dotsconnected.pl · +48 512 299 148